PRIVACY POLICY – LYLYECOGROUP

Thank you for trusting and using the services of LyLyEcoGroup. We are committed to protecting the personal data of our customers, partners, and vendors in accordance with applicable laws and the highest security standards.

By accessing our website or using LyLyEcoGroup’s services, you agree to the terms stated in this Privacy Policy.

1. Purpose of Data Collection

LyLyEcoGroup collects personal information for the following purposes:

• Processing and confirming orders.
• Delivering products, providing after-sales support, and customer service.
• Optimizing the shopping experience and recommending relevant products.
• Managing customer and vendor accounts.
• Ensuring system security and preventing fraudulent activities.
• Sending promotional notifications, offers, and membership program updates (when you consent).

2. Types of Information Collected

2.1. Customer Information

• Full name
• Phone number
• Email address
• Shipping address
• Payment information (excluding bank card details — we do not store card data)

2.2. Vendor Information

• Store name
• Representative name
• Legal documents (if any)
• Warehouse address and return address
• Shipping configuration details (e.g., ViettelPost)

2.3. Technical Information

• Cookies
• IP address
• Browser type and device type
• Browsing history and interactions on the website
  (Used to enhance user experience and analyze behavior.)

3. Use of Personal Information

LyLyEcoGroup uses your data to:

• Process orders accurately and efficiently.
• Contact you regarding product updates, shipping changes, or other issues.
• Send email/SMS notifications for orders.
• Support complaints, returns, and customer service.
• Verify transactions for security purposes.
• Provide promotional information when you opt in.
• Analyze and optimize system performance (SEO, marketing, UI/UX improvements).

All information is used solely for operating LyLyEcoGroup — we do not sell, trade, or share personal data with unauthorized third parties.

4. Sharing Information with Third Parties

We may share your information with:

• Shipping partners (ViettelPost, GHN, internal delivery teams) for order fulfillment.
• Vendors when you purchase products from their store.
• Payment service providers to process transactions.
• Government authorities when required by law.

All parties receiving information must comply with strict confidentiality obligations.

5. Data Storage

• Customer data is stored on LyLyEcoGroup’s secure servers.
• We employ security measures such as encryption, firewalls, and access control.
• Data is retained only for the duration necessary for business operations and legal compliance.

6. Data Security

LyLyEcoGroup applies multiple layers of protection:

• SSL/HTTPS encryption across the entire website.
• Regular database backups.
• Access restriction and internal permission control.
• Security checks, risk detection, and preventive measures against cyberattacks.

However, no system can guarantee 100% security on the internet. We commit to responding and handling incidents as quickly as possible when they arise.

7. Customer Rights

You have the right to:

• Review, update, or modify your personal information.
• Request deletion of your account or personal data when you no longer use our services.
• Opt out of marketing communications at any time.
• Request an explanation of how your data is used.

To exercise these rights, please contact our support team via email or hotline.

8. Cookies and Tracking Technologies

LyLyEcoGroup uses cookies to:

• Remember login sessions
• Save items in your shopping cart
• Analyze browsing behavior
• Personalize product recommendations

You may disable cookies in your browser settings, but some website functions may not operate properly.

9. Changes to This Privacy Policy

This policy may be updated to meet operational needs or comply with legal requirements.
Any significant changes will be announced on our website.

10. Contact Information

If you have any questions regarding this Privacy Policy, please contact:

LyLyEcoGroup
📍 Address: No. 1 Tôn Thất Thuyết, Cầu Giấy, Hà Nội
📞 Hotline: +84343341895
📧 Email: support@lylyecogroup.com
🌐 Website: https://lylyecogroup.hisotechgroup.vn/